Refund Policy
Last updated: June 2025
30-Day Return Window
We offer a 30-day return policy from the date of delivery. If you are not fully satisfied with your purchase, you may return the device within 30 days for a full refund of the purchase price.
Eligibility
To be eligible for a return, the device must:
- Be returned within 30 days of the delivery date
- Be in the same condition as received — no new physical damage
- Have the iCloud account and Apple ID signed out and removed
- Include all accessories that were delivered with it
Non-Returnable Items
- Devices returned more than 30 days after delivery
- Devices with physical damage caused after delivery (cracked screen, liquid damage)
- Devices with an active iCloud lock or Find My still enabled
How to Initiate a Return
Contact our support team via the Contact page with your order number and reason for return. We will provide a prepaid return label for UAE orders and instructions for international returns.
Refund Processing
Once we receive and inspect your returned device, we will process the refund within 5–7 business days. The refund will be issued to the original payment method. You will receive an email confirmation once the refund has been processed.
Warranty Claims
If your device develops a hardware fault within the 12-month warranty period, this is handled separately from our return policy. Contact our support team to initiate a warranty claim — we will repair or replace the device at no charge.
Contact
For any questions about returns or refunds, reach us via the Contact page.