Frequently Asked Questions

Every device we sell goes through a 101-point inspection covering the display, battery, cameras, microphones, speakers, connectivity (Wi-Fi, Bluetooth, 5G, NFC, GPS), biometrics (Face ID / Touch ID), and physical condition. Only devices that pass every checkpoint are certified and listed for sale. Each device is also factory reset, iCloud removed, and fully unlocked.

We use Grade A Plus for our certified devices — cosmetically excellent condition with minimal to no visible signs of use. All devices function exactly as they would new. If there are any cosmetic notes, they are listed on the product page.

Yes. Every Mobifurb device comes with a 12-month warranty covering hardware defects and functionality. If a device develops a fault within the warranty period, contact us and we will repair or replace it at no cost.

Yes. We offer a 30-day return window from the date of delivery. The device must be returned in the same condition it was received. Refunds are processed within 5–7 business days after we receive and inspect the return. Contact our support team to initiate a return.

Yes. All Mobifurb devices are fully unlocked and compatible with all major UAE networks including Etisalat (e&) and Du. They support 5G where the model supports it.

Standard delivery across the UAE typically takes 1–3 business days. You will receive a tracking number by email once your order ships. Free shipping is available on orders above AED 200.

All Mobifurb certified devices have a battery health of 85% or above. Battery health is checked as part of our 101-point inspection process. The exact battery percentage is displayed on the product page where available.

Every device comes with a compatible charger and a protective screen film pre-applied. Original Apple accessories are not included unless stated, as this is how we keep prices competitive.

Yes. Tabby is available at checkout, allowing you to split your purchase into 4 interest-free payments. The installment amount is shown on every product page.

Once your order ships, you will receive a confirmation email with a tracking number. You can also view order status at any time from your account dashboard.

Orders can be modified or cancelled within 2 hours of placement. After that, fulfilment begins and changes may not be possible. Contact us immediately via the Contact page if you need assistance.

Yes. This is a mandatory step in our certification process. Every device is verified to be iCloud-free, activation-lock cleared, and MDM/enterprise profiles removed before dispatch. You set it up fresh with your own Apple ID.