Returns & Warranty

Returns & Warranty Policy

 

At Mobifurb, your satisfaction is our priority. We stand behind every refurbished device we sell with a comprehensive warranty and hassle-free return policy.

 

12-Month Warranty Coverage

 

All devices purchased from Mobifurb come with a full 12-month manufacturer warranty covering:

• Hardware defects and manufacturing issues

• Battery functionality and health

• Screen/display problems

• Camera and sensor failures

• Button and speaker functionality

• All original components

 

What's Covered:

✓ Manufacturing defects

✓ Hardware failures

✓ Functionality issues

✓ Battery problems (if below 80% health after 30 days)

 

What's NOT Covered:

✗ Accidental damage

✗ Water damage (unless due to manufacturing defect)

✗ Physical damage from drops or impact

✗ Modifications or tampering

✗ Misuse or improper handling

 

30-Day Money-Back Guarantee

 

If you're not completely satisfied with your device, you have 30 days from purchase to return it for a full refund. No questions asked!

 

Return Process:

1. Contact our support team with your order number and reason for return
2. 2. We'll arrange a prepaid return label for you
3. 3. Ship the device back in original condition with all packaging
4. 4. Once received and inspected, we'll process your full refund within 7 business days

Return Conditions:

• Device must be in original packaging

• No physical damage beyond normal wear

• All original accessories included

• Must be returned within 30 days of purchase

 

How to Make a Warranty Claim

 

1. Contact Us: Email support@mobifurb.com or call our hotline with your proof of purchase
2. 2. Describe the Issue: Provide detailed information about the problem
3. 3. Diagnostics: We may request photos or videos of the issue
4. 4. Resolution: Choose between repair, replacement, or refund
5. 5. Shipping: We'll arrange pickup and shipping at no cost to you

Support Response Times:

• Email: Within 24 hours

• Chat: Instant support during business hours

• Phone: Response within 4 business hours

 

Warranty Extension Options

 

Extend your peace of mind with our optional extended coverage plans available at checkout:

• Extended 24-Month Plan: Additional protection for critical components

• Accidental Damage Plan: Covers drops, spills, and impact damage

• Premium Support Plan: Priority support and faster replacement times

 

Terms & Conditions

 

• Warranty is non-transferable

• Serial numbers must match original purchase

• Proof of purchase required for all claims

• Warranty voids if device is tampered with or opened

• All repairs must be done by authorized technicians

• Cosmetic wear and tear are not covered

 

Contact Us

 

Have questions about our warranty or return policy?

• Email: support@mobifurb.com

• WhatsApp: +971 50 123 4567

• Hours: Saturday-Thursday, 9 AM - 6 PM UAE Time

 

We're committed to your satisfaction. If you encounter any issues with your refurbished iPhone, we're here to help!